Accessibility Statement
Effective Date: October 26, 2025
TellMe.Health (“we,” “our,” or “us”), a division of TellMe, A Professional Licensed Clinical Social Worker Corporation, is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to achieve substantial conformance.
1. Our Commitment
We aim to make our website and telehealth platform accessible to the widest possible audience, regardless of technology or ability. Our goal is to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. We view accessibility as an ongoing effort and periodically review our site and services to enhance accessibility.
2. Conformance Status
The WCAG 2.2 guidelines define requirements for designers and developers to improve accessibility for people with disabilities. We strive for WCAG 2.2 Level AA conformance across key user flows (information pages, account sign-up, scheduling, and telehealth session access). Full conformance is an ongoing process, and some pages or components may not yet meet all criteria.
3. Measures to Support Accessibility
We take the following measures:
– Integrate accessibility into our design and development lifecycle.
– Provide developer training and use automated and manual testing (including keyboard-only and screen reader checks).
– Use semantic HTML and ARIA attributes where appropriate.
– Maintain sufficient color contrast and focus indicators.
– Provide captions/transcripts for pre-recorded media we publish.
4. Compatibility with Browsers and Assistive Technology
TellMe.Health is designed to be compatible with recent versions of major browsers (Chrome, Edge, Firefox, Safari) and commonly used assistive technologies (e.g., screen readers such as NVDA and VoiceOver). Some older browsers or operating systems may not fully support modern accessibility features.
5. Technical Specifications
Accessibility of TellMe.Health relies on the following technologies for conformance with WCAG:
– HTML, WAI-ARIA, CSS, and JavaScript
– Accessible names/labels and roles
– Proper heading structure and landmark regions
6. Accessibility Features
Key features include:
– Logical navigation order and keyboard operability.
– Alt text for meaningful images.
– Labels for form inputs and error messaging.
– Resizable text without loss of content or functionality (up to 200%).
7. Known Limitations and Continuous Improvement
Despite our best efforts, users may encounter issues such as:
– Occasional missing form field descriptions or ARIA attributes on legacy pages.
– Third-party widgets or iframes not fully conformant.
We monitor user feedback and remediate issues as they are identified. If you find a problem not listed here, please contact us so we can address it promptly.
8. Requesting Accommodations for Telehealth
We provide reasonable accommodations to ensure equal access to our telehealth and coaching services. Examples include real-time captioning, qualified interpreters, alternative formats (large print, accessible PDFs), and communication assistance. To request an accommodation, please contact us as early as possible before your appointment.
9. Feedback and Contact Information
We welcome your feedback on the accessibility of TellMe.Health. Please let us know if you encounter accessibility barriers:
TellMe.Health
A subsidiary of TellMe, A Professional Licensed Clinical Social Worker Corporation
2930 Geer Road, Suite 247
Turlock, CA 95382
Email: Myservices@tellme.health
Website: https://www.tellme.health
10. Enforcement Procedure / Grievances
If you believe your accessibility-related concern has not been adequately resolved, you may submit a written grievance to the contact address above. We will acknowledge receipt within 10 business days and provide a response or proposed resolution within 30 business days.
11. Third-Party Content
Our website may include third-party integrations (e.g., scheduling, payment processors, embedded videos). While we strive to work with vendors who prioritize accessibility, we cannot guarantee the accessibility of third-party content or platforms. Please notify us of any access barriers you encounter so we can work with the provider to find alternatives.
12. Ongoing Assessment
We periodically evaluate TellMe.Health using a combination of automated testing tools and manual audits with assistive technologies. We also review user feedback to inform remediation priorities and roadmap planning.
Brand Statement
At TellMe.Health, we believe therapy should meet you where you are — with professionalism, compassion, and humanity. Thank you for trusting us with your care.